Privacy Policy

Last Updated: October 2024

Welcome to Bergenlake Limited ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.bergenlake.co (the "Site"), or use our services (collectively, the "Services"). By using the Site or Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site or Services.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

Personal information is data that can be used to identify or contact you. We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment information (e.g., credit card details)

  • Account credentials (e.g., username and password)

Any other information you voluntarily provide to us (e.g., through forms, surveys, or correspondence).

1.2 Non-Personal Information

Non-personal information is data that cannot be used to identify you directly. We may collect the following non-personal information:

  • Browser type and version

  • IP address

  • Device type and operating system

  • Pages visited and time spent on the Site

  • Referring website or source

  • Cookies and tracking data (see Section 5 below).

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide, operate, and maintain the Site and Services.

  • To process transactions and send you related information, including confirmations and invoices.

  • To communicate with you, including responding to your inquiries and providing customer support.

  • To send you promotional materials, newsletters, and other marketing communications (you may opt out at any time).

  • To improve the Site and Services, including analyzing usage trends and preferences.

  • To enforce our Terms of Use and other policies.

  • To comply with legal obligations and protect our rights, property, or safety, as well as those of our users and the public.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

  • In Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  • With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When no longer required, your information will be securely deleted or anonymized.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of the Site. Cookies are small data files placed on your device that help us improve the Site and your experience. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update your personal information.

  • Deletion: Request that we delete your personal information.

  • Restriction: Request that we restrict the processing of your personal information.

  • Objection: Object to the processing of your personal information for certain purposes.

  •  Data Portability: Request a transfer of your personal information to another party.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We may require you to verify your identity before fulfilling your request.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you are located outside Kigali, Rwanda, please note that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction. We will take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

9. Children's Privacy

The Site and Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@bergenlake.co.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site or Services after such changes constitutes your acceptance of the revised Privacy Policy.